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Practice guide 67: evidence of identity

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Practice guide 67: evidence of identity

10. Verification by online video call

10. Verification by online video call

It is possible for conveyancers to check identity using an online video call.

The ability for non-conveyancers to verify identity by online video call was withdrawn on 5 February 2024. We will continue to accept old versions of the form ID3 and verifications of identity for a three-month transitional period. For applications lodged on or after 6 May 2024 we will only accept the new version of form ID3 and verifications that have taken place in person.

10.1 The video call

We are not prescribing any particular service, provider or device but care should be taken to use one that is secure.

Instructions can be found online for how to take a screenshot for the device being used.

10.2 Online video call verification by a conveyancer

Where verification is by a conveyancer for the purpose of completing a form ID1 or ID2, a screenshot must be captured of the person whose identity is being verified while the video call is taking place. A printed colour copy of that screenshot must be uploaded along with the form ID5 which must accompany the form ID1 or ID2.

The screenshot should only be of the person whose identity is being verified.

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